Hi Tim,
I presented both of your posts to Derek about your starter. His comment was, "tell that whiney bitch to return it & I'll give him a full refund including shipping both ways". " he can buy his parts elsewhere".
We try very hard to please all customers & always give the benefit of the doubt on proper installation & warranty time with our reman starters. Derek would never deny a warranty claim on a starter if he thought there was any question on our part. I've seen him hand them out when he knew the customer burned one up. I really think you let it go way too long for requesting a return.
I'm going to steal a starter from inventory & send it to you at no charge as soon as I receive your return. He's too busy to read this thread & does'nt know how many starters we have. Sorry your still upset about a 100.00 part after all this time, but we will work with you until you're happy.
Thanks, Donna