Baker repairs

[Th3InfamousI]

Let us know how that claim with UPS goes....That might take awhile to get anywhere with them. Hopefully that extra insurance will help you though!

I'm assuming Baker is saying you need a new case now too? So basically an entire new tranny, haha.

 

[mittens]

the case alone is 444 bucks. not counting seals, and parts to go with it, but the single line item for the case is 444.00

Baker is being very helpfull so far... we will see what happends.

 

[KaptinAmerika]

Who packed the starter for shipping?

 

[FrankBDPS]

Who packed the starter for shipping?

Did you mean transmission? You got starters on the brain. You need to get out more!

 

[BWG56]

Who packed the starter for shipping?

Get a little bump on the head there Kapt, stay with us here buddy, we will get you thru this




Just havin a litle fun with ya:roll:

 

[BWG56]

Let us know how that claim with UPS goes....That might take awhile to get anywhere with them. Hopefully that extra insurance will help you though!

I'm assuming Baker is saying you need a new case now too? So basically an entire new tranny, haha.

If you have before and after pics, it should help. With the weight of the tranny I believe I would have built a small wooden box for it and bolted it in there especially with that starter ear sticking up like that and the shaft hanging out there.
I think the bearing race moved because of the bend shaft, just my :zz2cents:

 

[mittens]

I took the tranny to the UPS customer service place. I had a box, and some packing. They wrapped it in bubble wrap, a lot of it, and then more thick packing material in the box.

They tranny in box was only 39 lbs.

 

[KaptinAmerika]

Hey, at 6:46pm I'm already one in so take it easy....lol

 

[mittens]

UPS is trying to denie the claim..... saying insufficient packaging.... I kicked it back to them, since THEY packed it.... Not sure how much more right I could have done it.

took to UPS location
UPS packed it
Added 2k worth of UPS insurance
UPS breaks it
UPS wants to blaim me? WTF

Supposed to hear back for the 2-3 time today about this...

 

[Jwooky]

they will probably take the position they were just assisting you packaging it. BS..they would have had to throw it around pretty good to break that ear. It was obviously dropped.

Cant believe they won't even insure it. What the heck is it for then? Good luck

 

[FrankBDPS]

When it comes right down to it Baker is partly to blame. That package had to take one hell of a hit to break that casting like that. The receiver at Baker should have noticed that the package had been damaged and not signed for it until he and the truck driver opened it. Good luck hope it works out in you're favor.

 

[mittens]

When it comes right down to it Baker is partly to blame. That package had to take one hell of a hit to break that casting like that. The receiver at Baker should have noticed that the package had been damaged and not signed for it until he and the truck driver opened it. Good luck hope it works out in you're favor.

Thats a good call as well. I will not start a pissing match with Baker yet thouhg as they have been helpfull so far.... we will see what happends.

 

[DynoDave]

When it comes right down to it Baker is partly to blame. That package had to take one hell of a hit to break that casting like that. The receiver at Baker should have noticed that the package had been damaged and not signed for it until he and the truck driver opened it. Good luck hope it works out in you're favor.

Sorry, I have to disagree. (I was a UPS manager for 10 years.) Unlike freight companies, UPS does not allow packages to be opened and inspected before signing for them.
Hopefully Baker saved the box and packaging. It should show signs of abuse. Fight the claim. Pictures of the box and broken part are very useful. If they still deny your claim, file a national complaint with UPS corporate in Atlanta.
That usually makes things happen!

 

[FrankBDPS]

Dave, if a package is clearly damaged can it be refused?

 

[DynoDave]

Dave, if a package is clearly damaged can it be refused?

Yes, any package can be refused. If it's refused it is returned to the shipper. In this situation doing so could have resulted in further damage. Either way, the claim is still handled with the shipper.

 

[DynoDave]

Also, since the UPS store packed it, mittens has a very legitimate argument that they are responsible if it was insufficiently packed (per UPS guidelines).

 

[mittens]

Also, since the UPS store packed it, mittens has a very legitimate argument that they are responsible if it was insufficiently packed (per UPS guidelines).

I was not at a UPS store, I was at the UPS customer Service center... Like where all the big trucks comand go from, the main HUB for Huntsville, AL.

its 3-4 miles from my house, so its easier tot go there.

 

[DynoDave]

I was not at a UPS store, I was at the UPS customer Service center... Like where all the big trucks comand go from, the main HUB for Huntsville, AL.

its 3-4 miles from my house, so its easier tot go there.

You said, "I took the tranny to the UPS customer service place. I had a box, and some packing. They wrapped it in bubble wrap, a lot of it, and then more thick packing material in the box."
This is an important fact in pursuing a UPS claim. Even though they didn't specifically pack your box, they are responsible for it being adequately packed. Since they helped you with packing, they saw exactly how it was packed. Another important point to explain is that you were sending the transmission to be serviced. (Not sending a broken part to be fixed.)

 

[mittens]

You said, "I took the tranny to the UPS customer service place. I had a box, and some packing. They wrapped it in bubble wrap, a lot of it, and then more thick packing material in the box."
This is an important fact in pursuing a UPS claim. Even though they didn't specifically pack your box, they are responsible for it being adequately packed. Since they helped you with packing, they saw exactly how it was packed. Another important point to explain is that you were sending the transmission to be serviced. (Not sending a broken part to be fixed.)

Absolutely, They have not even asked about WHY I was shipping it. And I dont think it matters.... I hope they change there tune now that they are aware of a UPS employee being involved in the packing of the item....

 

[DynoDave]

I can tell you from first hand experience in handling hundreds of claims, their first inclination will be to deny the claim. Based on the fact that UPS helped you pack the box, the manner in which it was packed, and the damage sustained, they should pay your claim. If not, they are not going to want to deal with you going up the corporate ladder for a few hundred bucks.