Big Dog OK with me!

RRRUFF

Well-Known Member
:2thumbs:
My warranty expired back the middle of November. Two weeks before christmas, cleaning my bike and guess what. Thats right bad chrome on the front rocker box cover. Talked to the dealer no help, called BD hit a wall. So after a few days of looking :eek: at that ulgy chrome pealing, couldn't take it any longer:angry: . Sent BD an email and carefully choose my words. 15 minutes later got an email from BD, said they would replace as a one time "good will" repair. Thanks, Big Dog! Thats the kind of customer service I expect on a 30k bike.

:)
 

Fibersnake

Banjo Playing PsychoBilly
Hell that is really more than a good will gesture, considering that the chrome used to be only warranty for 6 months. If I read it right they covered you on chrome over 18 months after it expired!

Excellent on BD part for sure!
 

RRRUFF

Well-Known Member
Yea thats true, paint and chrome has only a 6 month warranty, but they covered it anyway.
 
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