Now if your business is based on Internet and phone sales. Shouldn't your internet site be up to par? Shouldn't it be the best you can make it? Its like a retail store. If your store is messy and your sales reps keep selling you the wrong gear. Your less likely to be a repeat customer.
Can't argue with that. If improvements aren't made soon, they may not be around for much longer. But easy answers aren't always that easy. It takes time and money that may not be available. Big Dog Motorcycles had a kickass site, so it's not like these guys are totally incompetent. In reality, BDPP would have been a whole lot better off if they'd simply left off the "Image coming soon" tags. Most people would have been impressed with the fact they have pictures on a lot of the parts and wouldn't have necessarily expected them on everything. If phones aren't getting answered, emails returned, etc., it's likely because they're too busy and need more help. How much would good competent help cost? Someone who knows parts and who can actually contribute? $25,000+? Gotta sell a lot of t-shirts to cover that.

Heck, I've been trying to do business with a very respected individual on this site for months. No (or little) response to emails and PM's. By you guys' standards he should fail. I just understand he's busy and can't keep up. My tolerance level is a bit higher, because I understand it's not a perfect world. But that only goes so far. Personally, I'd love to know what BDPP's business plan is. As others have mentioned, maybe they are just stringing things along until they liquidate stock... For all I know, this could just be a Coleman write off. {yeah, I can ramble like hell on business analysis. :loony:}