BDM Parts FAIL!!!!

[Nukeranger]

Nuke, don't think your advanced apology is good enough for your weak ass post.

What next?

Look inward for his feminim side to be more sensitive? Maybe yoga to transcend his animosity?

Come on man, wtf you thinking? We're talking about not getting correct parts while your bikes down, not freakin finishing school. :

Well Marv,

I'll tell you what I am thinking since you asked. I can be an asshole and not listen too but I choose not to be that way. I just recently obtained the wrong part from Big Dog Performance and communicated with them to find out there was an error in the Service Manual. I sent back the part today and they will send the correct one. I received numerous emails and phone calls to correct this and all is well. So, how does that work? You tell me smart ass! We are talking about humans and humans make mistakes. Try being nice and listening. If nothing else, the hottest women hang around you and you get to have a lot of friends. You can be assertive just don't be a dick about it.

So, what is wrong with being sensitive, what is wrong with yoga (not for me but so what), and there are plenty of companies that will send you the wrong parts and swear up and down that it is right.

Huw

PS You sound like a Bully but it won't fly with me.

 

[RADAMS445]

"Come on man, wtf you thinking? We're talking about not getting correct parts while your bikes down, not freakin finishing school". :roll::roll::roll:

 

[seavee]

The way I see it is we chased one parts supplier off this forum now all that's left BDM performance parts. Once there gone we can go after the Duct Tape company. How about a little comunication with BDM to improve the issues and we will all benifit. Quit the bitchen and deal with them about it.

 

[MARV]

Well Marv,

I'll tell you what I am thinking since you asked. I can be an asshole and not listen too but I choose not to be that way. I just recently obtained the wrong part from Big Dog Performance and communicated with them to find out there was an error in the Service Manual. I sent back the part today and they will send the correct one. I received numerous emails and phone calls to correct this and all is well. So, how does that work? You tell me smart ass! We are talking about humans and humans make mistakes. Try being nice and listening. If nothing else, the hottest women hang around you and you get to have a lot of friends. You can be assertive just don't be a dick about it.

So, what is wrong with being sensitive, what is wrong with yoga (not for me but so what), and there are plenty of companies that will send you the wrong parts and swear up and down that it is right.

Huw

PS You sound like a Bully but it won't fly with me.

hey Nuke you know what? maybe BDPP saw this thread and realized they have an area that needs to be addressed and thats why your getting an abnormal quick response to your parts problem.

if this is so then sounds to me a thank you to KRLDOG could be in order?

bully? no, im too passive now
smart ass? well..... YEA!

 

[Dawgboy]

To quote Rodney King, "can't we all get along"?

 

[Nukeranger]

Nope,

Sorry Marv but BDPP has always treated me with respect and answered my questions (i.e. before this post). It started when they were still Big Dog Motorcycles.

Oops, I take the sorry back. I know how you can be about that. :roll::roll::roll:

Huw

 

[PaulHart]

Good God Almighty! I've seen similar posts about other vendors before and half the forum jumped on the "bashing" bandwagon. But one negative post about poor customer service with BDPP and everyone gets their panties in a wad. If you order, get the wrong part, then call and Cust Serv says they'll look into it and call you back but don't call back, you call them again and someone else says they'll look into it and call you back, it's called the run-a-round. I'd be pissed too! Not sure I would post my complaint but then again I might. It is what it is. I don't ever order from BDPP because the website sucks. "Pictures available soon" from the company that built the bikes to begin with is poor management. How long does it take to post a picture of a part? I bet you don't see that on Biker Babes or AmyLulu's company's sites.

:iagree:

It's unfortunate but the company sucks. They got off to a terrible start and have never recovered. Better to pull the plug now and let it die peacefully than to drag it out another six months or a year. It's the humane thing to do for an aching dog.

:iagree:

Very unprofessional website they have. And it still smells of a bank liquidation to me. Hope I'm proved wrong. I'd like to see them come back and build bikes again. No one should cut them any slack though. It's been well over a year ago since BDM filed. Since their parts sales are over the Internet and phone, you would think that website would have been done before launch of the press release that they were staying in the parts sales and support business. They're not installing much consumer confidence after a business failed.

 

[Nukeranger]

Very unprofessional website they have. And it still smells of a bank liquidation to me. Hope I'm proved wrong. I'd like to see them come back and build bikes again. No one should cut them any slack though. It's been well over a year ago since BDM filed. Since their parts sales are over the Internet and phone, you would think that website would have been done before launch of the press release that they were staying in the parts sales and support business. They're not installing much consumer confidence after a business failed.[/QUOTE]

You make a good point. At least they didn't do what Big Bear Choppers did.

 

[Fibersnake]

KLRDOG.

So out of curousity, what did the parts cost from Digi-Key?

Also when you orginaly called BDPP did you give them a specific P/N for such or was it a basic decription.

FYSA of everone, the Digi-key and some of the other electronic suppliers look to be a much beeter source for the electronic connectors at a much cheaper price no matter good or bad service from BDPP. If they quoted $80 as alluded to in the post for those little plastic connectors, somethin is a skewed for sure.

Another good resource that you may find in ones local area is a weel equiped Hobby Shop that deals with R/C items for many of these items can be forund there. Also (which is becomming harder and harder to find anywhere) is a good ole fasion electronic supply house. Fortunate that we have one up near Baltimore where you can find almost any electronic part for more than reasonable rpice from connector to key switches (like the BD uses for like $25).

On a personal note, BDPP has done good by me, but in fariness, have only order a few items from them. Also found that on their web site I have had much better performance as far as results by utilizing Mozilla Firefox verse IE .

 

[Fibersnake]

To BDPP if you see this,

Suggestion for parts help.

Maybe consider a complete scan of all the models like the dealers used to have, so one can go on-line, do a search by model year and the dig down to parts break-down of the parts with picture,

Then one can see each part that is being sold, byt query of the parts do picture, find the proper part number and then click on such to order.

Right now for many parts, there is not enough detail description to give the specifics if it the right item for the right year and model for what is looking for.

As an example, after stumblling around the site, I find a harness, Handlebar control P/N BDM 160-00363, BDM 170-00362, BDM 172-000042-00, BDM 170-00364. For all of these the product infomration is the same which in the case of this Harness, Handlebar Control.

Now which one if for say a 2005 Left handle verse a 2008 K9 right.

If there were customer avaiable means where one could via on-line, dig and search with picture, I may be able to put in 2005 Mastiff, then Handle bar, then Harness and being focus on a picture showing me the connector I need with a P/n, click it for detail prices and option to put in cart.

Just an idea to improve and lessen mistaken P/N or bad orders and upset customers.

 

[Mickeetwo]

First off I am a die hard bigdog fan. Have loved bigdogs since 1994. Wish they were still making bigdogs. And understand that problems do occur with parts and ordering stuff online. People do make mistakes and a startup business always have bugs to work out. BUT....you've got to admit there website sucks and customer service is lacking at best. There website is as bad today as it was 1 year ago at startup. I've seen no improvement on the site in over a year. They need to work some nights and weekends to improve the site. As far as customer service it seems to be hit or miss. If they want to survive they are going to have to do better. It will not be long until there customers start finding alternate ways to get the parts they need and will no longer need BDPP. If there not just trying to liquidate parts they need to get better are they WILL BE just liquidating parts and BDPP will be history also.

:zz2cents:

 

[ksmike]

It doesn't make sense to me that BDPP is just in business to liquidate left over stock. Wasn't all that stuff sold in an auction a while back??? and it's being sold now on ebay??? Really I couldn't care less about the t-shirts and shot glasses they are selling, most of us want parts to keep our bikes running and looking cool. They really should ditch selling trinkets and get serious.

 

[Nukeranger]

:down: I am not a fan of working Nights and Weekends having done it all my life. I think it cuts your life short.

 

[Mickeetwo]

:down: I am not a fan of working Nights and Weekends having done it all my life. I think it cuts your life short.

I spent 17 years on graveyard and I still work every other weekend (12 hour shifts, Saturday and Sunday) Been working there for 33 years and counting. You do what you have too.

 

[RADAMS445]

I spent 17 years on graveyard and I still work every other weekend (12 hour shifts) Been working there for 33 years and counting. You do what you have too.

Same here...Lights are on and fridge is full...educations are paid in full. You get out what you put in..................period.

 

[Pittpup]

I spent 17 years on graveyard and I still work every other weekend (12 hour shifts) Been working there for 33 years and counting. You do what you have too.

But would you if it meant no more money in your pocket? Most of us work for a payday. I work OT and extra hours to pay bills and to buy toys . If BDPP was my company - yeah, I'd bust my ass to make it succeed. But at what cost? How long do you keep pouring in cash hoping things turn? And if you're an employee of BDPP, do you work nights and weekends just for job satisfaction? You might not get paid for all that extra time. Yeah, BDPP can do A LOT to improve. No question. But I've been on that side of things. Trust me, things aren't anywhere as easy as they seem from the customer side. An improved website with the ability to drill down on parts, etc., costs $$$$, but the return on investment may not be that great. The profit margin on t-shirts is probably better than it is on a lot of the parts. It's a catch 22. They need to spend the cash to improve the business, but they don't have the cash until they improve the business... There's a reason a huge portion of small businesses fail. They can't afford to grow. Banks ain't giving away money these days. The second year of operation is key. You either improve or you probably won't be around for the 3rd year.

Just my 2 cents. Good discussion.

 

[Biker Babe]

But would you if it meant no more money in your pocket? Most of us work for a payday. I work OT and extra hours to pay bills and to buy toys . If BDPP was my company - yeah, I'd bust my ass to make it succeed. But at what cost? How long do you keep pouring in cash hoping things turn? And if you're an employee of BDPP, do you work nights and weekends just for job satisfaction? You might not get paid for all that extra time. Yeah, BDPP can do A LOT to improve. No question. But I've been on that side of things. Trust me, things aren't anywhere as easy as they seem from the customer side. An improved website with the ability to drill down on parts, etc., costs $$$$, but the return on investment may not be that great. The profit margin on t-shirts is probably better than it is on a lot of the parts. It's a catch 22. They need to spend the cash to improve the business, but they don't have the cash until they improve the business... There's a reason a huge portion of small businesses fail. They can't afford to grow. Banks ain't giving away money these days. The second year of operation is key. You either improve or you probably won't be around for the 3rd year.

Just my 2 cents. Good discussion.

:iagree:

So true...
This is my second year running my business and you are so correct. It is tough. I do have grand ideas to make it grow and it takes money...so I need to make money...it's a vicious cycle.

I work freelance...work around the clock, pull all-nighters...all to keep my business going. Heck, I've hardly spent a dime on myself personally because I put it all into the company.

I realize BDPP has their issues but I'd really like to see a Phoenix rise up and to do this they do need our support.

 

[PaulHart]

I have cash on hand and wanting to buy a luggage rack for my bike. The site says preorder now. I'm not going to let them sit on my $265 with a hope and a maybe when they get it in I'll get my luggage rack. So I'm waiting for them to show in stock and watching eBay. The question I keep asking myself is can a business stay afloat selling replacement parts to a small group of individuals. Many of the parts can be found and bought elsewhere. With just the small number of proprietary parts on the bike can those sales pay the salery of a few people and pay for rent/warehouse space?

 

[Nukeranger]

But would you if it meant no more money in your pocket? Most of us work for a payday. I work OT and extra hours to pay bills and to buy toys . If BDPP was my company - yeah, I'd bust my ass to make it succeed. But at what cost? How long do you keep pouring in cash hoping things turn? And if you're an employee of BDPP, do you work nights and weekends just for job satisfaction? You might not get paid for all that extra time. Yeah, BDPP can do A LOT to improve. No question. But I've been on that side of things. Trust me, things aren't anywhere as easy as they seem from the customer side. An improved website with the ability to drill down on parts, etc., costs $$$$, but the return on investment may not be that great. The profit margin on t-shirts is probably better than it is on a lot of the parts. It's a catch 22. They need to spend the cash to improve the business, but they don't have the cash until they improve the business... There's a reason a huge portion of small businesses fail. They can't afford to grow. Banks ain't giving away money these days. The second year of operation is key. You either improve or you probably won't be around for the 3rd year.

Just my 2 cents. Good discussion.

:2thumbs:Well said - I agree 200%. My mother had a business and her website sucked. You had to call her. If she didn't like you, she didn't sell to you. She didn't care if you bought from her or not. If you wanted it, you bought it from her and put up with the substandard service. She made a lot of money off the business and then sold it. Go figure.

 

[Kiwirider]

But would you if it meant no more money in your pocket? Most of us work for a payday. I work OT and extra hours to pay bills and to buy toys . If BDPP was my company - yeah, I'd bust my ass to make it succeed. But at what cost? How long do you keep pouring in cash hoping things turn? And if you're an employee of BDPP, do you work nights and weekends just for job satisfaction? You might not get paid for all that extra time. Yeah, BDPP can do A LOT to improve. No question. But I've been on that side of things. Trust me, things aren't anywhere as easy as they seem from the customer side. An improved website with the ability to drill down on parts, etc., costs $$$$, but the return on investment may not be that great. The profit margin on t-shirts is probably better than it is on a lot of the parts. It's a catch 22. They need to spend the cash to improve the business, but they don't have the cash until they improve the business... There's a reason a huge portion of small businesses fail. They can't afford to grow. Banks ain't giving away money these days. The second year of operation is key. You either improve or you probably won't be around for the 3rd year.

Just my 2 cents. Good discussion.

Now if your business is based on Internet and phone sales. Shouldn't your internet site be up to par? Shouldn't it be the best you can make it? Its like a retail store. If your store is messy and your sales reps keep selling you the wrong gear. Your less likely to be a repeat customer.

Id be doing what ever was necessary to make my business succeed. If it ment working late, weekends and especially fixing my site. Then I'd do it.