Wire plus. Not impressed, will not support

Energy One
Jwooky

Jwooky

Well-Known Member
Any one know how to get help from wire plus folks?

I have called and called called. 20-30 times. No one ever answers, just get recording.

I am not geting power to the coil and need help to resolve. For the kind of money they charge they should offer better support.
 
KANSAS-K9

KANSAS-K9

Member
i called them 20 -30 times my self and they answered twice ,i live about 30 miles from there so i drove to get my wires plus ,when i was there the phone rang and the girl said let the answering machine get it ,i told her the machine didn't work, she didn't seem to upset.it's a bunch of women that run the place and build their product
 
erldawg

erldawg

Guru
If you would have purchased the WP from bdmridgeback he would be offering all kinds of support......Just saying....
 
Jwooky

Jwooky

Well-Known Member
That may speak well of bdmridgeback, but not so of wire plus, who is the manufacturer.

Anyway, we were not aware of him at the time anyway.
 
erldawg

erldawg

Guru
Jwooky said:
That may speak well of bdmridgeback, but not so of wire plus, who is the manufacturer.
Click to expand...
I concur that WP should be offering better customer support.

Have you posted your questions on the forum? Opps maybe I should have re-read the original post before opening mouth and inserting foot..

Maybe the members with WP can help you out.
 
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DRBarnhart

DRBarnhart

Insert title here...
Jwooky said:
I am not geting power to the coil and need help to resolve.
Click to expand...
Got power to the ignition module? If so, you need to check the power output of the module then check the wires from the module to the coil. Power to the coil comes from the ignition module and has nothing to do with the WP.

If there's no power to the ignition module you need to check the wiring between the module and pin 5 of the 6 pin connector of the WP.

Dennis
 
Chopper Dave

Chopper Dave

SIICK!!!
Jamie, I bought my Wire-Plus from Jake(Bdmridgeback) on here
maybe shoot him a pm and he might have another number to get a hold of them
or give me a call...I still have my wiring instructions, if that will help any
 
Chopper Dave

Chopper Dave

SIICK!!!
DRBarnhart said:
Got power to the ignition module? If so, you need to check the power output of the module then check the wires from the module to the coil. Power to the coil comes from the ignition module and has nothing to do with the WP.

If there's no power to the ignition module you need to check the wiring between the module and pin 5 of the 6 pin connector of the WP.

Dennis
Click to expand...
There ya go ... Thanks Dennis! :cheers:
 
toodie

toodie

Active Member
sorry to hear about your issue. apologize if there is a thread other than this one on the topic:
-How was the bike functioning prior to install of WP?
 
Top1371

Top1371

Active Member
When I had my Ridgeback, I fried the hand control module, I called WP and talked to a real person the first time I called, part was covered under warranty, sent the bad one to them and they sent me a new one. Great customer service from them.
 
T

Tank

Member
Top1371 said:
When I had my Ridgeback, I fried the hand control module, I called WP and talked to a real person the first time I called, part was covered under warranty, sent the bad one to them and they sent me a new one. Great customer service from them.
Click to expand...
:up:
 
Jwooky

Jwooky

Well-Known Member
DRBarnhart said:
Got power to the ignition module? If so, you need to check the power output of the module then check the wires from the module to the coil. Power to the coil comes from the ignition module and has nothing to do with the WP.

If there's no power to the ignition module you need to check the wiring between the module and pin 5 of the 6 pin connector of the WP.

Dennis
Click to expand...
I am not clear on your nomenclature. The service manual calls the coil the ignition module. I think you are referring to what the manual calls the EFI controller. I checked the circuit in pin 5 and see no issues. It shows 12v with key on. All the circuits are continuous to coil.

What I see occurring is the relay that powers the fuel pump, coil, injectors and o2 sensors dropping to 3v with key on. If I remove the relay and jumper across it the pump runs and I get 12v at coil.

The control side of the relay reads 12v with the relay removed and key on. With it installed, the control side and output side drop to 3 volts. (battery still at 12v).

I also swapped relays and nothing changed.

:bang:
 
bdmridgeback

bdmridgeback

Low Down Chop Shop
I PM'ed you back.

Wire plus shuts down from Christmas until the 4th of Jan.
Then wire plus lost Don who answered ALL phone calls.
I spoke with someone on the 5th and then the phones went to
Answering machine because the secretary was sick.

Anyway I spoke with them numerous times this week, just remember they are closed on Mondays.
PM me back if you get nowhere on Tuesday with Rick.

Give wire plus a chance here. With Don gone it will be a rough rode for a bit for them,
But they are a awesome company with great support. They have always supported everyone
very well.
 
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DRBarnhart

DRBarnhart

Insert title here...
Jwooky said:
The service manual calls the coil the ignition module. I think you are referring to what the manual calls the EFI controller. I checked the circuit in pin 5 and see no issues. It shows 12v with key on. All the circuits are continuous to coil.
Click to expand...
Ah-h-h... I must have missed where you said your bike was fuel injected. I don't have the WP wiring for that. However, the coil is still the "ignition coil" and instead of an "ignition module" you have the "EFI controller", separate beasts.

Anyway, see what WP can do for you since you bought it from them. If they don't help come back to the forum and ask again...

We'll get ya going'!!! :2thumbs:

Dennis
 
erldawg

erldawg

Guru
Jwooky said:
I am not clear on your nomenclature. The service manual calls the coil the ignition module. I think you are referring to what the manual calls the EFI controller. I checked the circuit in pin 5 and see no issues. It shows 12v with key on. All the circuits are continuous to coil.

What I see occurring is the relay that powers the fuel pump, coil, injectors and o2 sensors dropping to 3v with key on. If I remove the relay and jumper across it the pump runs and I get 12v at coil.

The control side of the relay reads 12v with the relay removed and key on. With it installed, the control side and output side drop to 3 volts. (battery still at 12v).

I also swapped relays and nothing changed.

:bang:
Click to expand...
There were some special connections with the EFI module. Try doing a search there was an EFI WP install question like last week on here...
 
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