BDM??

[TheDeadOne]

Ya know, we've all had this conversation before. I think it was about an exhaust manufacturer.

Gixxbynight, you have to be on dope or dog food if you think it's acceptable for a dealership to treat you like shit. So, you purchase a $20K+ bike and you say you're on your own? That's total bullshit!!! Customer service is what makes a dealership. Dreams of Atlanta and many more are prime examples of what customer service should be. Sure, there are some shitty dealerships out there that only want your money, but there are others that know what they're doing and they do it for you. Just because business sucks is no reason to be an asshole. :angry: On the contrary! With everyone experiencing the same depression, it's time to step it up a notch in customer service and get the business that other dealerships run off. I know I used to drive an extra 80 miles to take my boat motor to a guy that was honest and dependable and knew what the hell he was doing. Bank repos doesn't have a thing to do with BDM. They don't finance. That's the banks problem and since the government now owns most of them, who gives a shit? In short, customer service is alive and well. Sometimes you just have to look a little harder to find it.

:2thumbs::2thumbs::2thumbs::2thumbs::2thumbs::2thumbs::2thumbs:



And John Sachs told me so! :lol:............. j/k John

 

[Big Mike]

in my opinion and its just my opinion. Those that are planning to purchase these types of bikes such as BIG DOGS ,AMERICAN IRONHORSE, REDNECK ENGINEERING ETC.. need to be aware that lots of dealerships have closed and have liquidated inventory, there have also been lots of bank repos from these dealers. Big Dog as a company has made a major downsizing in its staff and the company is still for sale and its future in ??. so the point i am trying to make is if you purchase one of these bikes you are pretty much on your own. although there is a 2 year warranty in effect on Big Dogs. there are issues in the records. such an example is the above post. so recalls, warranty issues, troubleshooting and dealership support will not be as great as it was when the business was thriving. however i am not suggesting that a person not purchase such a bike. i am just suggesting that when you buy one, have it in the back of your head that you are on your own, and have to learn to fix things yourself and check the bike out yourself. i think this will fix a lot of potential headache and frustration a lot of new owners get once they purchase the bike. i am shopping for a new big dog and my attitude once i purchase it is that its mine, no warranty and whatever happens to it i have to solve it. although this may not be the fact, due to a 2 year warranty. i still operate under that mentality because of the lack of dealerships and the small staff at the company. they are great bikes and personally i think are very easy to troubleshoot and figure out. i find more peace in fixing it myself anyway. but thats just me. good luck.

I called BDM recently and they were extremely helpful. I got more information than I was actually looking for, so I would say I am quite happy with them. Dealerships can be another matter, but this site is a wealth of outstanding information including good and bad experiences with dealerships. I have had very good success and experiences with Dealerships that I have dealt with over the phone. I checked them out on this site first for positive or negative experiences. :up:

 

[gixxbynite]

Ya know, we've all had this conversation before. I think it was about an exhaust manufacturer.

Gixxbynight, you have to be on dope or dog food if you think it's acceptable for a dealership to treat you like shit. So, you purchase a $20K+ bike and you say you're on your own? That's total bullshit!!! Customer service is what makes a dealership. Dreams of Atlanta and many more are prime examples of what customer service should be. Sure, there are some shitty dealerships out there that only want your money, but there are others that know what they're doing and they do it for you. Just because business sucks is no reason to be an asshole. :angry: On the contrary! With everyone experiencing the same depression, it's time to step it up a notch in customer service and get the business that other dealerships run off. I know I used to drive an extra 80 miles to take my boat motor to a guy that was honest and dependable and knew what the hell he was doing. Bank repos doesn't have a thing to do with BDM. They don't finance. That's the banks problem and since the government now owns most of them, who gives a shit? In short, customer service is alive and well. Sometimes you just have to look a little harder to find it.

i am not one for CYBER BATTLES. if i cant look you in the eye then i would rather not go back and forth on a computer. but you clearly cannot interpret what i wrote correctly. instead you took it out of context as me saying its okay for a company to have poor customer service after you purchase a product from them.( and i am sure if we were not on a computer posting thoughts then you would have understood my statement better in person. contrary to what you seem to think. i made it clear. that is not the case. and if it was why the hell would i be willing to pay more money for another BIG dog on top of the one i currently have?? obviously thats not the issue. my point was, as of today in the worlds current condition, dont be suprised by the lack of information/ customer service help. due to the loss of employees. is it okay to accept it?? hell no:loony: however if there are bikes being purchased all over the place that bdm has no records for due to the fact the dealer never registered it, or if you go to an auction and purchase a bank repo bike, that the bank took from a bankrupt dealer. situations like that make it hard for the records. on top of that if a company is down to just 30 employees. and they are not sure if they will have a job tomorrow, THEN I SURE AS HELL DONT EXPECT IT TO BE THE SAME as it once was. is it okay?? no..., do i accept it, not really... but is it what it is,:up: pretty much. as far as the dealers you referenced, i am glad those dealers are out there. however everyone is not within driving distance to good dealers as such, and if you check the dealer locater in the united states you will find that there are not too many left. which is why i said what i did. i respect your opinion. but its just that. i never understood computer geeks and the way they love to make smart ass remarks via online. if you read a post and dont agree with it. cool. move on. my post was not saying its okay that customer service sucks and you cant get support. my post was just saying its a bad situation out here so DONT BE SUPRISED if you get the run around. for those of us that actually love to ride and actually are more focused on riding, then the main goal is to be on the road. so in an unfortunate situation when your bike is down. do you wait around with your thumb up your ass frustrated at the dealers or big dog because they cant answer your questions. or do you fix that bitch yourself and hit the highway. that was what my post was saying.

 

[BadBrad]

i am not one for CYBER BATTLES. if i cant look you in the eye then i would rather not go back and forth on a computer. but you clearly cannot interpret what i wrote correctly. instead you took it out of context as me saying its okay for a company to have poor customer service after you purchase a product from them.( and i am sure if we were not on a computer posting thoughts then you would have understood my statement better in person. contrary to what you seem to think. i made it clear. that is not the case. and if it was why the hell would i be willing to pay more money for another BIG dog on top of the one i currently have?? obviously thats not the issue. my point was, as of today in the worlds current condition, dont be suprised by the lack of information/ customer service help. due to the loss of employees. is it okay to accept it?? hell no:loony: however if there are bikes being purchased all over the place that bdm has no records for due to the fact the dealer never registered it, or if you go to an auction and purchase a bank repo bike, that the bank took from a bankrupt dealer. situations like that make it hard for the records. on top of that if a company is down to just 30 employees. and they are not sure if they will have a job tomorrow, THEN I SURE AS HELL DONT EXPECT IT TO BE THE SAME as it once was. is it okay?? no..., do i accept it, not really... but is it what it is,:up: pretty much. as far as the dealers you referenced, i am glad those dealers are out there. however everyone is not within driving distance to good dealers as such, and if you check the dealer locater in the united states you will find that there are not too many left. which is why i said what i did. i respect your opinion. but its just that. i never understood computer geeks and the way they love to make smart ass remarks via online. if you read a post and dont agree with it. cool. move on. my post was not saying its okay that customer service sucks and you cant get support. my post was just saying its a bad situation out here so DONT BE SUPRISED if you get the run around. for those of us that actually love to ride and actually are more focused on riding, then the main goal is to be on the road. so in an unfortunate situation when your bike is down. do you wait around with your thumb up your ass frustrated at the dealers or big dog because they cant answer your questions. or do you fix that bitch yourself and hit the highway. that was what my post was saying.

I've never been called a computer geek, but I'll take that as a compliment. I'm with you 100% on the "fix it yourself" as apposed to waiting on a dealership to fix it for you. I guess it was the comment where you said, "you're on your own" that I misinterpreted. Sorry about that. If we meet, first beer is on me!

 

[gixxbynite]

I've never been called a computer geek, but I'll take that as a compliment. I'm with you 100% on the "fix it yourself" as apposed to waiting on a dealership to fix it for you. I guess it was the comment where you said, "you're on your own" that I misinterpreted. Sorry about that. If we meet, first beer is on me!

its cool. i did not take it personal. but i did just want to clerify what i meant and i see how it could be misunderstood due to the lack of being in person. beer on you and i will buy the first two tanks of gas:up:

 

[toadstool]

They are basically saying that bike has had NOTHING done to it by a BDM dealer or service center...as there is no history on it. They weren't being rude or ignorant, as they gave you what they had, and it is not their fault that the previous owner didn't do anything with the bike.

You might want to start playng catch-up on your recalls and services though...

BAD BRAD.... Déjàvou indeed, RB Racing exhaust. If a company is in the shitter, what more reason to go out of the way to kiss a customers ass?

I thought the line about assuming he bought it at an auction was slightly degrading and disrespectful. Or maybe BDM figures since their customer service sucks so bad as of recent, the only way a bike is going to be sold is at an auction. Maybe the service rep is Bipolar. I know a lot of folks have been surprised at how willing they are to help, even after the warranty is up, and a lot are on the other side of the fence as well, me being one of them. Call ahead and ask which days the nice guy works I guess.

 

[airbrush-ed]

Maybe the nice guy got laid-off?

 

[txchopperguy]

Or maybe since BDM has no record of the bike being sold or serviced, them asking the question as to if the bike was bought at an auction would not be degrading or disrespectful, but perfectly reasonable based on the info they had on hand at the time.

Obviously you have had some issus with BDM, and that is unfortunate. That does not mean however, that its ok for you to project your issues onto everyone else that has dealings with them...it just is not realistic.

Obviously the dealer hasn't forwarded the proper paperwork to the puppy farm...as has been stated several times in this thread already, and that is the cause of all the misunderstanding.

 

[Brew]

abnmechny just purchased the bike. How long does it take the dealers to submit the papers to BDM?

 

[Biker Babe]

The deal was the dealer either didn't perform the DRI and PDI or they never filed them, so yes, Big Dog had no records from the dealership...hence, the auction question.


The bike is a 2008...they had plenty of time to file the Dealer Reciept Inspection.

 

[txchopperguy]

The deal was the dealer either didn't perform the DRI and PDI or they never filed them, so yes, Big Dog had no records from the dealership...hence, the auction question.


The bike is a 2008...they had plenty of time to file the Dealer Reciept Inspection.

+1

And she worked for a dealer, she would know.

 

[gotplz2]

I called BDM yesterday to get a history of the bike I just bought. I didn't get to talk to anyone but I left a message with my vin and call back number. Hopefully I hear something soon.

Does anyone have an email address I could send my info to?

*Update: I just got a call from them. Great customer service! :up: I was informed that I have two recalls so hopefully I get the same service from my local dealer.

 

[Stick]

I dealt with Tim at BDM last week to get recall info on my 08 Mutt. He was very helpful. I gave him the VIN and he called back within 10 minutes and told me when and where the strut bolt recall had been completed. He even told me how my bike came to be moved from one dealer to another when it went under. We also talked about the need for service center in my area because more and more dogs are being bought. I found him very helpful, and polite:flag: