Wish I had some string, what's a tape measure????use a string, level and tape measure and figure it out
or you could just whine about it.
World Class Customer Service @ BD Factory
- Thread starter antvalentin
- Start date
- Status
jimizee028
TRUE COLORS COLLISION
maybe she IS IT....theres nothing at all left there but Anne,and the only reason she is there is too answer or try to answer all the emails sent to BDM...maybe she is just sick and tired of trying to do 6 peoples jobs and attempting to answer questions she cant.....this post has made its point and is just way too much of beatin a dead horse.....maybe Anne is also a tattooed bombshell of Jesses and shes scared to death she will be the next to get outted...........maybe she just dont know and is in CUSTOMER SERVICE..... NOT CUSTOMER TECH........JUST CALL THEM IF IT MEANS THAT MUCH TO YOU
antvalentin
Member
Update...
Today I received two emails from BDM. One from Anne with additional information on how to ascertain the trail for an 05 Ridgeback (which surprised me given the last response I received) and an email from Brian Ellis who I assume is a manager at BDM.
Brian provided me with the trail for the 05 Ridgeback (4.68") and also told me that he was following this thread and inqured about the emails that I posted between Anne and I.
Turns out, there is a discrepancy between what Anne and I have as the final emails exchanged in our conversation yesterday. I have already uncovered that some of my emails to Anne never made it to her (I have have mail delivery notices from the BDM server) but I received responses from someone... Brian is investigating the matter.
I will say that Brian is making every attempt to make the situation right and his efforts have definitely changed my perception of this experience. I dont know what happened but things are not adding up right now.
As far as I am concerned, I have the answer to my original question so I am satisfied. I will also say that whatever comes out of this, I respect Brian for his efforts and how he is handling the situation. He has approached this issue the way that I would expect any responsible manager to approach it.
Finally, after Brian completes his due diligence and it is determined that Anne is not to blame, I will place a call to her, apologize and update this thread. Whats right is right!
Thanks for listening.
Today I received two emails from BDM. One from Anne with additional information on how to ascertain the trail for an 05 Ridgeback (which surprised me given the last response I received) and an email from Brian Ellis who I assume is a manager at BDM.
Brian provided me with the trail for the 05 Ridgeback (4.68") and also told me that he was following this thread and inqured about the emails that I posted between Anne and I.
Turns out, there is a discrepancy between what Anne and I have as the final emails exchanged in our conversation yesterday. I have already uncovered that some of my emails to Anne never made it to her (I have have mail delivery notices from the BDM server) but I received responses from someone... Brian is investigating the matter.
I will say that Brian is making every attempt to make the situation right and his efforts have definitely changed my perception of this experience. I dont know what happened but things are not adding up right now.
As far as I am concerned, I have the answer to my original question so I am satisfied. I will also say that whatever comes out of this, I respect Brian for his efforts and how he is handling the situation. He has approached this issue the way that I would expect any responsible manager to approach it.
Finally, after Brian completes his due diligence and it is determined that Anne is not to blame, I will place a call to her, apologize and update this thread. Whats right is right!
Thanks for listening.
2004BC
FREEDOM!!!
That was honorable and fair of you to post this.
I'm sure everyone at BDM is doing the best they can in this tough economy. 
Bowhunter
Well-Known Member
I feel your pain! I ordered a 1999 Bulldog over the phone and when I got the bike 90 days later I called the factory to inquire about a owners manual since I prefer to do my own wrenching. They told me to go buy a Harley manual.
This is not what I wanted to hear, and every time I called to ask a question later on they would tell me in so many words: "We don't have build sheets that allow us to answer your questions"! So, my question is: Why not! With a build sheet giving very specific details of all parts used in the build we could be very specific when we have a question of warranty or non-warranty work.
I still loved my Bulldog and I kept it until today. My fondness for the Big Dog bikes led me to get the new K9 a couple weeks ago @ Iron Lightning in Tulsa. I just wish the factory made things a little easier for the do-it-yourself guys. Still, gotta love the Bike!
This is not what I wanted to hear, and every time I called to ask a question later on they would tell me in so many words: "We don't have build sheets that allow us to answer your questions"! So, my question is: Why not! With a build sheet giving very specific details of all parts used in the build we could be very specific when we have a question of warranty or non-warranty work.
I still loved my Bulldog and I kept it until today. My fondness for the Big Dog bikes led me to get the new K9 a couple weeks ago @ Iron Lightning in Tulsa. I just wish the factory made things a little easier for the do-it-yourself guys. Still, gotta love the Bike!
hollywoodjohnny
Banned
Thats awesome thank god they still care and want to help, I personaly have never had a problem with BD customer service, Wayne has helped me a few times, don't know if hes still there, right on BRIAN :2thumbs: :2thumbs: :2thumbs:
surferdude
dry docked
Ok ... what the heck does the trail tell you? And what will you do with that information?
I have a 05 Ridgeback and I never knew I had a trail. I looked back one time to see if I had a trail and almost ran into a tree. jk ... so what does the trail tell you? Just curious.... sort of .... 
I have a 05 Ridgeback and I never knew I had a trail. I looked back one time to see if I had a trail and almost ran into a tree. jk ... so what does the trail tell you? Just curious.... sort of ....
antvalentin
Member
Ok ... what the heck does the trail tell you? And what will you do with that information?
I have a 05 Ridgeback and I never knew I had a trail. I looked back one time to see if I had a trail and almost ran into a tree. jk ... so what does the trail tell you? Just curious.... sort of ....
I am not an expert in trail but its essentially a measurement (in inches) of the front wheels axle position relative to neck angle of the frame (steering axis). The rake or "stretch" of a bike effects the stability ("flop") of the front end at various speeds. There is actually scientific engineering (or there should be engineering) that goes into stretching out the front end to retain a stable ride.
Check this link out. it does a pretty good job explaining the theory of Rake and Trail and how they are coorelated.
Rake and Trail 101
[FONT=Arial, Helvetica, sans-serif]
[/FONT]
B
BDMSource
Guest
Thank you, Anthony.
I am Brian at the factory and I can tell you that we love our customers and our products dearly. While it is always painful as a company to read a thread such as this, in the end we are always thankful because it forces us to review our practices and take advantage of the opportunities to grow and improve. We have not lost sight of the most important thing in our business and that is you. Lord knows there are many things that we would like to do to better serve all of you but this tricky economy has changed our game and in some cases hampered our ability to respond to all of your needs and wishes the way we would like to. Thank you for staying true to us and know that we are constantly focused on what is sure to be a brighter future with improved processes and products. Have a great riding season.
p.s. I am a factory sales rep with no management responsibilities. I just care a lot about all of you and I do my best to help when possible.
Good morning all,
I am Brian at the factory and I can tell you that we love our customers and our products dearly. While it is always painful as a company to read a thread such as this, in the end we are always thankful because it forces us to review our practices and take advantage of the opportunities to grow and improve. We have not lost sight of the most important thing in our business and that is you. Lord knows there are many things that we would like to do to better serve all of you but this tricky economy has changed our game and in some cases hampered our ability to respond to all of your needs and wishes the way we would like to. Thank you for staying true to us and know that we are constantly focused on what is sure to be a brighter future with improved processes and products. Have a great riding season.
p.s. I am a factory sales rep with no management responsibilities.
I just care a lot about all of you and I do my best to help when possible.
antvalentin
Member
Its like checking your answer with the answer in the back of the book... There are a few methodologies to measure for trail - one gentlemen in this thread mentioned using sting, level and a tape measure... Others use a tape, a square and a plumb bob and others bust out lasers. I have measured for trail a couple of times using diff methods (tools) and came up with different answers both times but if I dont know what the trail should be, then how would I know if my methods are right or which is most accurate?
antvalentin
Member
Thank you Brian!Good morning all,
I am Brian at the factory and I can tell you that we love our customers and our products dearly. While it is always painful as a company to read a thread such as this, in the end we are always thankful because it forces us to review our practices and take advantage of the opportunities to grow and improve. We have not lost sight of the most important thing in our business and that is you. Lord knows there are many things that we would like to do to better serve all of you but this tricky economy has changed our game and in some cases hampered our ability to respond to all of your needs and wishes the way we would like to. Thank you for staying true to us and know that we are constantly focused on what is sure to be a brighter future with improved processes and products. Have a great riding season.
p.s. I am a factory sales rep with no management responsibilities.
Now that the original poster has stated he is satisfied with the outcome of this situation I'm closing this thread.
We all need each others help here and just as importantly we need our factory reps and out dealer networks support to maintain our motorcycles.
There are many ways to deal with an issue and I would hope that all here would exhaust all ways of exploring an answer to a question before posting here. Now that this topic is closed with the original poster having his question answered there is no reason to leave this open.
Thanks for all support
We all need each others help here and just as importantly we need our factory reps and out dealer networks support to maintain our motorcycles.
There are many ways to deal with an issue and I would hope that all here would exhaust all ways of exploring an answer to a question before posting here. Now that this topic is closed with the original poster having his question answered there is no reason to leave this open.
Thanks for all support
- Status