I disagree... HD has it's share of problems also, they aren't exactly known for their dependability. HD riders will swear by their bikes just as BD riders swear by theirs. The S&S engine is one of the best, coupled with the Baker transmission (which is the gold standard for American V-Twins), that is a great bike. The propritary electrical system seems to be the only problem for the BD... if you have no problems with it, keep it, if you do have a problem, switch it out at the 1st problem and you'll have a dependable, reliable bike (as far as Americain V-Twins).
Just my opinion.... I loved my Honda's, I love HD but I love my Dog alot more than either. Although I do miss the torque and maintenance free aspect of my VTX1800c...
ps, m/c license for 26 years, riding for 33 (dirt bikes)... not a newbie to bikes.
Now, G22... as far as customer service. All of my service is done at Tampa BD, all I can say is I've never had better service or work done. These guys CARE about your bike and your happiness. My HD and other custom bike friends all say their NEXT bike will be a BD due to the service and hookups I get from Tampa BD! My only complaint is I don't have enough $$ to do all the work I want!