THANK YOU Big Dog Motorcycles, LLC

Dead Stroke

Dead Stroke

Mark
I recently purchased a pre owned 2005 chopper (september of 2008). I was curious if any work had been done on it since it was new. I emailed the factory and they said the bike serial number shows it has 4 or 5 warranty recalls and / or service bulletins outstanding on the bike. ( the guy that had it prior to me kept it in his living room and obviously did not drive it much since it only had 1700 miles on it.)

I made an appointment last week and took it over to my local BDM dealer. I asked them to do the recall work and advise if you can tell if I have a problem with my clutch. Because, I just adjusted it per the service manual and still have some vehicle creep; specifically, difficulty when cold after initial start up and going from neutral to first gear. bike shifts fine when warmed up. Really I didn't think it was a big deal . I've been driving it.

Please keep in mind the bike is an 05 and out of warranty

Two days later the dealer says all recall stuff is done but there is alot of problems with the clutch. Dealer says he's been on the phone with the factory and they have agreed to approve a bunch of clutch repairs FREE OF CHARGE. Known issues with clutches on 2005 models.

Here is the list of things they did for me free of charge and against their warranty ;

  1. -headlight harness repir kit
    -regulator kit
    -electrical side cover install kit
    -rear fender strut bolt kit
    -replace clutch push rod ( diameter issue)
    -install heavy clutch spring
    -install primary vent
    -install primary chain tensioner shoe clip
    -install redesigned transmission counter shaft washer ( including all new -sealing o-rings, primary drive oil, and gear oil)
    -install new primary chain sproket shim

My dealer definetly went the extra yard fro me.

THANK YOU ;

- Rich Hornaman
Precision BikeWorks
5702 Peach Street.
Erie, Pennsylvania 16509.

Thank You;

Big Dog Motorcycles, LLC

 
Last edited:
goofy

goofy

Active Member
That's awesome news, Mark! Sounds like it's a great combination of BDM AND your dealer.:2thumbs:
 
Old Hippy

Old Hippy

It's 4:20 somewhere
Calendar Participant
Dead Stroke said:
I recently purchased a pre owned 2005 chopper (september of 2008). I was curious if any work had been done on it since it was new.
Click to expand...
Hey Dead Stroke...Welcome to the Pound, BUT.....




How's about an introduction, tells us a little history and post the name of that dealer..!!!!


:cheers: :cheers: :cheers: :cheers:

~~~~~~~~~~~~~~
 
chacha

chacha

Chaff Your EHC!!
Calendar Participant
Impressive....Nice to see that BDM still takes care of the customer....
 
J

jon57

Member
I have the same problem with my 05 ridgeback. E-mailed BigDog Waiting for them to get back to me. Took it back to the dealer said they fixed it but didnt dealer closed up a week later
 
Jazzy

Jazzy

Active Member
Sweet indeed! Once I decided to buy a "custom bike" one of the main reasons I bought a BDM was hearing stories like this one on their customer service. There sure are a lot of other bike manufacturers who won't and don't stand behind their product.
 
TCALZ06

TCALZ06

Well-Known Member
That is a great story especially during these times.
Companies who don't plan on being around don't care much about customer service.
This says a lot about BDM and what they think the future holds for them.
 
RAW Blue Rider

RAW Blue Rider

Active Member
:hi:
Hey, Welcome to the pound!
Bought my 04 Ridgeback there. Rich is just the tip of the iceberg.
Best damn tuners anywhere around, all are riders and understand our devotion to our dogs.
We'll have to share a ride and a brew sometime!!:cheers:
RAW
 
titus722

titus722

Active Member
this is another reason why i will only buy a bigdog,,,,harley would have laughed you out of there shop,,
 
R

Ridgeback Boy

Guest
Yeah, BDM is great. Took my 05 Ridgeback in for some fluids to Jim Nasi Customs here in Phoenix and get a call that I had some outstanding issues that had not been fixed. Next thing I know is all the parts are in so I drop her off and it all gets fixed free of charge. My warranty was up in early 2006.

I think most of these were SB's but none the less.
 
ChimesCFL

ChimesCFL

Member
Great looking paint job on that chopper.

I believe that most of the grief we experience is with the local dealers that don't give good customer service. BDM LLC has been great to work with. I rode to the Tornado Rally in 2006 from Denver. After a rest stop about 50 miles from Wichita, my bike wouldn't re-start, quick troubleshooting told me it was the starter. I pop started the bike rode right to the Big Dog factory, talked to a service guy and he took my name, cell phone number and told me to get some lunch while they put a new starter on it. I came back, picked up the bike with the new starter installed, no questions, no charge it was just done! The bike was under warranty still but the quick turn around and no questions asked was great.

Sometimes going to my local dealer for help makes me feel like I'm the problem. Maybe I am, but I haven't been to the dealer in two years.
 
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