SCREWED BY S&S CYCLE INC!!
:angry:My bike has been down for about 6 months dealing with S&S about a set of DEFECTIVE cylinders they sent me to replace the longer factory Big Dog cylinders. I decided to replace my old original cylinders due to a blown base gasket and 20,000 miles on the bike. I opened the boxes and cleaned the cylinders and pistons up while it was getting dark out then proceeded to install the front cylinder until it got late. I was working outside on my back patio with a shop light due to the Thunder Beach coming up the following weekend that I had plans on attending. The next morning I walked around the bike to look at my work and noticed a few small cracks on the 1st 2nd and 3rd cooling fin from the top. I went into
freak out mode and started taking pictures and calling my S&S dealer to resolve the problem. He told me not to worry that he will get me a replacement front set. Two months later I received a replacement front cylinder and piston set that was now a different style. The fins were square instead of oval in shape. I again called my dealer and he said he will send another correct replacement. Two months later I received another front cylinder with the NEW style cooling fins. You can tell the difference immediately out of the box. Once you place the head on the cylinder you can really see the difference. I called my dealer again and he said he will look further into it before they ship another incorrect set. I took the initiative to call S&S myself and speak to someone who would listen and correct the problem, but to no avail. The employees at S&S who answer the phones are clueless they just pass you along with excuses that they do not work with end buyers and only the dealers and for me to call my dealer. Called back and spoke to tech support and they just took my information and said someone will be calling me back. But during the conversation I did learn that S&S has switched the mold design and that is why I was getting the wrong style cylinders and that I should NOT buy from so called dealers on the Internet. My dealer was NOT the problem! The junk S&S supplied to him was the problem! Six months into this I was asked to send back my original order for inspection. Here it comes, SCREWED for any reason they can come up with such as "You must have damaged the cylinders somehow". Sure enough I got the email that inspection denied the warranty due to the cylinders were installed and ran. Which the engine was NEVER even fully assembled which I sent pictures to prove it. Got on the phone with the manager of tech support (Brent Sands) who denied the warranty and he said he could barely see the cracks and that I should have noticed them during cleaning and inspection and that if he would have known about it sooner he would have discounted the cylinder kit and talked me into keeping the cracked cylinders. Then he decided to replace the cylinders with any style I wanted New or Old style. Of course I wanted the OLD style that came with the bike and flowed with the head fins. A month later I received the replacement set and opened the box to see a set of OLD style NON POLISHED cylinders. :argueISSED!! Called S&S and spoke to Wendy again who was my contact after about the 4th month of dealing with this and she told me the only set they have left was the set they sent me. I asked what were my options and she said to send them back at my expense AGAIN $40 shipping and she can send me the NEW style with the square fins or the cracked set I sent back to them. 
PISSED!!! I also asked if they can polish the set they sent me and Wendy said they do not have in house polishing and that the polishing caused damage to the fins. So did she just admit that the fins are CRACKED during the polishing? I then asked if she could discount me now that I have to pay someone to polish the cylinders for me and she said that was not an option. Theres more to this story but I really need to calm down:angry: before I buy a plane ticket to Wisconsin. 
What do you think I should do?
:angry:My bike has been down for about 6 months dealing with S&S about a set of DEFECTIVE cylinders they sent me to replace the longer factory Big Dog cylinders. I decided to replace my old original cylinders due to a blown base gasket and 20,000 miles on the bike. I opened the boxes and cleaned the cylinders and pistons up while it was getting dark out then proceeded to install the front cylinder until it got late. I was working outside on my back patio with a shop light due to the Thunder Beach coming up the following weekend that I had plans on attending. The next morning I walked around the bike to look at my work and noticed a few small cracks on the 1st 2nd and 3rd cooling fin from the top. I went into
freak out mode and started taking pictures and calling my S&S dealer to resolve the problem. He told me not to worry that he will get me a replacement front set. Two months later I received a replacement front cylinder and piston set that was now a different style. The fins were square instead of oval in shape. I again called my dealer and he said he will send another correct replacement. Two months later I received another front cylinder with the NEW style cooling fins. You can tell the difference immediately out of the box. Once you place the head on the cylinder you can really see the difference. I called my dealer again and he said he will look further into it before they ship another incorrect set. I took the initiative to call S&S myself and speak to someone who would listen and correct the problem, but to no avail. The employees at S&S who answer the phones are clueless they just pass you along with excuses that they do not work with end buyers and only the dealers and for me to call my dealer. Called back and spoke to tech support and they just took my information and said someone will be calling me back. But during the conversation I did learn that S&S has switched the mold design and that is why I was getting the wrong style cylinders and that I should NOT buy from so called dealers on the Internet. My dealer was NOT the problem! The junk S&S supplied to him was the problem! Six months into this I was asked to send back my original order for inspection. Here it comes, SCREWED for any reason they can come up with such as "You must have damaged the cylinders somehow". Sure enough I got the email that inspection denied the warranty due to the cylinders were installed and ran. Which the engine was NEVER even fully assembled which I sent pictures to prove it. Got on the phone with the manager of tech support (Brent Sands) who denied the warranty and he said he could barely see the cracks and that I should have noticed them during cleaning and inspection and that if he would have known about it sooner he would have discounted the cylinder kit and talked me into keeping the cracked cylinders. Then he decided to replace the cylinders with any style I wanted New or Old style. Of course I wanted the OLD style that came with the bike and flowed with the head fins. A month later I received the replacement set and opened the box to see a set of OLD style NON POLISHED cylinders. :argueISSED!! Called S&S and spoke to Wendy again who was my contact after about the 4th month of dealing with this and she told me the only set they have left was the set they sent me. I asked what were my options and she said to send them back at my expense AGAIN $40 shipping and she can send me the NEW style with the square fins or the cracked set I sent back to them. PISSED!!! I also asked if they can polish the set they sent me and Wendy said they do not have in house polishing and that the polishing caused damage to the fins. So did she just admit that the fins are CRACKED during the polishing? I then asked if she could discount me now that I have to pay someone to polish the cylinders for me and she said that was not an option. Theres more to this story but I really need to calm down:angry: before I buy a plane ticket to Wisconsin. What do you think I should do?
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