New General Manager

[R&B_Cycle]

Hi guys i just wanted to let everybody know that we apologize to anyone that has had a bad experience with us in the past, and also that we have hired a new general manager that has a strong background in running sales and customer service, the actual owner of the buisness Red, has gone back to work in the shop to get the service side of the buisness straightened out. Again we are very sorry to anyone that has had bad dealings with us in the past and if there is anything we can help you with in the future we will be happy to do anything we can to make sure our customers are satisfied. Thanks to all who have ever supported us and we hope that we will get the chance to make things right with our customers.
-JB

 

[Raywood]

Right on JB!!!

Customer service is the key. Thanks for taking care of the customer. :2thumbs:

:flag:

 

[chacha]

great news JB! Good luck.

 

[lee]

good work JB

 

[KnotSo]

Customer Service is the number one key to any business and it is good that your business recognized this and took steps to improve upon your good name!

Good Job :2thumbs:

See Ya

 

[Gas Man]

Good call I suppose from what I have heard. Nothing... NOTHING beats good customer service.

 

[kcnjamie]

Hope you guys can take care of Neal!

 

[txchopperguy]

Congratulations J.B., for stepping up and doing the right thing! While there is usually a certain charm associated with the way that "Mom and Pop" businesses do things,sometimes as those businesses grow they develop needs beyond the abilities of Mom and Pop. Kudos to you folks for recognizing your shortcomings, and being immediately proactive in your approach to solving these issues. I wish you the best of luck!

 

[MistaBob]

Good News. I have never had any dealings with you all before but I sure will when I need something. Does you company offer a discount to forum members?

 

[ajo771]

When we spent $30K + for a motorcycle, we are not simple buying a motorcycle, we are buying dealer support as well.

Kudos to you for recognizing this and stepping up.

 

[Oscar Maldonado]

:up:

 

[Fibersnake]

Sounds good and it is nice to see you all take a proactive approach. Hopefully it all works out this time!