I need some help....how do you engage BD Customer Support?
I am having issues with my bike.....major issues with my dealer....and now I feel like I am stuck between a rock a hard place. I can't get help from my dealer...if I push them to hard, I will never get anything done....if I engage BD and they push them....I will never get any support from them again.! I can't believe I have to walk on egg shells to get support on a $30+K motorcycle....I went with BD because of their perceived support of their brand a dealer network.
I live in the Chicago area....not a small town....but as of a year or so ago, the dealer I bought my bike from closed and now there is only one game in town. They are nice guys, but it's a auto repair shop mostly with some bike tucked in a corner...not what I would expect for a major premium brand.
That dealer is not at all convent, they are small....and the support to their customers is not the best. If you have an issue....even if it was there fault or a factory issue...you have to get the bike to them, and that's it. You ask questions about your bike...like "is there a factory override for the air suspension"...and their answer is "I don't know"....ok, well your the dealer, if you don't know, can't you find out.
I am so frustrated at the lack of support for a brand...a brand and a product you pay big bucks for!
I have sent 2 emails to BD from their website....and it has been weeks with no response....love the bike, but right now I am totally pissed about the lack of support!
....thoughts?!
I am having issues with my bike.....major issues with my dealer....and now I feel like I am stuck between a rock a hard place. I can't get help from my dealer...if I push them to hard, I will never get anything done....if I engage BD and they push them....I will never get any support from them again.! I can't believe I have to walk on egg shells to get support on a $30+K motorcycle....I went with BD because of their perceived support of their brand a dealer network.
I live in the Chicago area....not a small town....but as of a year or so ago, the dealer I bought my bike from closed and now there is only one game in town. They are nice guys, but it's a auto repair shop mostly with some bike tucked in a corner...not what I would expect for a major premium brand.
That dealer is not at all convent, they are small....and the support to their customers is not the best. If you have an issue....even if it was there fault or a factory issue...you have to get the bike to them, and that's it. You ask questions about your bike...like "is there a factory override for the air suspension"...and their answer is "I don't know"....ok, well your the dealer, if you don't know, can't you find out.
I am so frustrated at the lack of support for a brand...a brand and a product you pay big bucks for!
I have sent 2 emails to BD from their website....and it has been weeks with no response....love the bike, but right now I am totally pissed about the lack of support!
....thoughts?!
