Hello Kevin, welcome and thank you very much for taking time to stop by the forum and produce the how to.
I think that we have had a bad experience with Autometer however. I look down almost every ride through a cloud of fog. I have personally called Autometer for help on how to resolve the issue. I was basically told its Big Dogs fault and the Autometer rep could not offere any help.
I think we would like to understand specifically what the cause of the issue was and what has been done to correct the issue. I do not think it was related to the button as mine as are other members are in good shape and sealed tightly.
Moreover, it would be a great gesture to offer a solution to the issue we could perform to resolve the issue. For example, I had read one of the issues was the housing was molded out of nylon, which is hydroscopic and absorbed water. So perhaps painting it could resolve it.
I feel this would show support and would be standing behind your product. I feel we would be more likely to purchase your product if you would stand behind it and support it bettter.
Unfortunately we do not service gauges that were built under contact as an OE part. This is due to the contracts involved with both parties and parts availability. This would be why our service department was unable to assist you with a repair. I apologize for this, but unfortunately we are limited on what we are able to service. Additionally, many OEM gauges use unique parts and the parts simply run out when the contract ends.
Fogging is due to the change in temperature and humidity between the inside and outside of the gauge. If the inside of gauge has a high humidity, the incandescent bulb inside heats up the inside of the gauge and causes it to fog. Somewhere moisture made its way into the gauge and the change in temperature causes the fogging. In most cases, this is due to the odometer button n the front not completely sealing or moisture getting in from the back of the gauge.
The front of the gauge is sealed, but the rear is not completely air tight. This allows the gauge to breathe, which allows the meter movement to operate properly. If the gauge was weather tight, a change in temperature would increase the internal pressure of the gauge compared to atmospheric pressure.
