SMCT
Active Member
Has anyone spoke with Jims Lifters in regards to their product and product requirements or capabilities? If so, what where you inquiring about and did your questions get answered? I have Jims roller lifters in my engine and I am having one hell of a time getting an answer to a simple question. It has been a month now with all kinds of broken promises and diversions. I would rank Jims lifters customer support "very poor".
An email was sent off to Jims lifters which had a simple question in it. It asked "looking for insight as to what amount of valve spring pressure (seat and rate per inch) that your hydraulic roller lifters are intended for"? In that email it made mention that I happen to have their Jims Lifters in my engine. It mentions that the engine is apart and I need to make sure that the current springs are correct for the Jims hydraulic roller lifters.
I receive no response from my email sent. Ok, maybe they never received it, maybe it went into an email of which no one reads, maybe they are just over loaded with work, maybe they really have little to no staff that is knowledgeable to answer this question. All of which would be assumptions on my behalf at this point. This was after 2.5 to 3 weeks with no response. Rather then speculate, let's call and see if they got my email, or better yet, maybe they can answer my question in that email. So, I called and expressed to the woman who answered the phone (Margot Sparks) that I have sent an email and I hadn't received a response. Margot Sparks immediately makes mention that "maybe the response is in your spam folder". I said, nope, not their, I checked through it prior to calling. She said "I don't know what to tell you". I said that's fine, no problem. She said "what's your question". I explained that I am looking for information on Jims Hydraulic Roller Lifter requirements, and would I be able to speak with someone who can help me. She said "I can". I said "ok" my question is "what is the seat and open pressure that these Jims lifters are intended for"? She said "well, what springs do you have". I said "that wasn't the question". I said "the question is "what is the seat and open pressures that Jims hydraulic roller lifters are intended for". She said "why don't you send me that original email and I will look into it and have someone get back to you". I said, "ok"....and off it went to Margot Sparks, along with two pictures of the hydraulic roller lifters. She responds back to my email that same day with the following, and it is her only response "those lifters are 10 years old". Now I am thinking to myself that with a response like that, and avoiding an answer to my question, Margot Sparks, as a representative of Jims Lifters, wants to do one thing, to put question in my mind and sell me new lifters rather than actually getting an answer to my question. Do the Jims Lifters have an expiration date like milk might have? A week and half goes by and no response to my inquiry (we are at a total of about a month at this point) even after Margot Sparks from Jims Lifters made promise to look into it. I figure let me call back and inquire about my inquiry, once more. Margot Sparks answers the phone once again, and I explain my situation over once again. She plays clueless and oblivious to any thing in the past, and says "I have no clue of what you're talking about and "what is your email so I can try to look it up". I ask her, "can I speak with someone please that can help me get my question answered, how about Jim himself? She responds "no" I said how about "an engineer, anyone in your place that can answer my question". She says, "I handed it off to the correct people". I said "Margot, we are going on almost a month now and I can't get a answer to a simple legitimate question". Margot Sparks of Jims lifters response was "well, you should know what the requirements should be because you bought them", and she hangs up the phone right in the middle of me explaining to her that "I didn't buy them, they where in my engine when I bought the motorcycle."
I deal with a lot of company's and my company is on direct with over 100 manufactures, direct and I deal day in and day out with all the people within these company's. From shipping to customer service to engineering to owners to accounts payable and receivables, and I have never experienced an individual so rude, inconsiderate and non willing to help a customer. I have been in business for 33 years. Whether Jims lifters product is good or not, they sure do have some very, very poor service and that representative for Jims Lifters, Margot Sparks has horrible communication skills. Just so you know, the phone number to Jims Lifters rings apparently at an area whereas it's been Margot Sparks who seems to always pick up the phone, and it is this individual who is a very, very poor representation on the company. She apparently handles all customer communications on the behalf of Jims Lifters, as far as I know. It has been apparent that she is the one answering the phone.
If I was to tag two words that represent Jims Lifters, it would be "rude and obnoxious". WTF!
Jim, if you happen to be out there and happen to be reading this, please give me a call. I would just assume you know nothing of my inquiry to your product and this poor on going experience with your company.
An email was sent off to Jims lifters which had a simple question in it. It asked "looking for insight as to what amount of valve spring pressure (seat and rate per inch) that your hydraulic roller lifters are intended for"? In that email it made mention that I happen to have their Jims Lifters in my engine. It mentions that the engine is apart and I need to make sure that the current springs are correct for the Jims hydraulic roller lifters.
I receive no response from my email sent. Ok, maybe they never received it, maybe it went into an email of which no one reads, maybe they are just over loaded with work, maybe they really have little to no staff that is knowledgeable to answer this question. All of which would be assumptions on my behalf at this point. This was after 2.5 to 3 weeks with no response. Rather then speculate, let's call and see if they got my email, or better yet, maybe they can answer my question in that email. So, I called and expressed to the woman who answered the phone (Margot Sparks) that I have sent an email and I hadn't received a response. Margot Sparks immediately makes mention that "maybe the response is in your spam folder". I said, nope, not their, I checked through it prior to calling. She said "I don't know what to tell you". I said that's fine, no problem. She said "what's your question". I explained that I am looking for information on Jims Hydraulic Roller Lifter requirements, and would I be able to speak with someone who can help me. She said "I can". I said "ok" my question is "what is the seat and open pressure that these Jims lifters are intended for"? She said "well, what springs do you have". I said "that wasn't the question". I said "the question is "what is the seat and open pressures that Jims hydraulic roller lifters are intended for". She said "why don't you send me that original email and I will look into it and have someone get back to you". I said, "ok"....and off it went to Margot Sparks, along with two pictures of the hydraulic roller lifters. She responds back to my email that same day with the following, and it is her only response "those lifters are 10 years old". Now I am thinking to myself that with a response like that, and avoiding an answer to my question, Margot Sparks, as a representative of Jims Lifters, wants to do one thing, to put question in my mind and sell me new lifters rather than actually getting an answer to my question. Do the Jims Lifters have an expiration date like milk might have? A week and half goes by and no response to my inquiry (we are at a total of about a month at this point) even after Margot Sparks from Jims Lifters made promise to look into it. I figure let me call back and inquire about my inquiry, once more. Margot Sparks answers the phone once again, and I explain my situation over once again. She plays clueless and oblivious to any thing in the past, and says "I have no clue of what you're talking about and "what is your email so I can try to look it up". I ask her, "can I speak with someone please that can help me get my question answered, how about Jim himself? She responds "no" I said how about "an engineer, anyone in your place that can answer my question". She says, "I handed it off to the correct people". I said "Margot, we are going on almost a month now and I can't get a answer to a simple legitimate question". Margot Sparks of Jims lifters response was "well, you should know what the requirements should be because you bought them", and she hangs up the phone right in the middle of me explaining to her that "I didn't buy them, they where in my engine when I bought the motorcycle."
I deal with a lot of company's and my company is on direct with over 100 manufactures, direct and I deal day in and day out with all the people within these company's. From shipping to customer service to engineering to owners to accounts payable and receivables, and I have never experienced an individual so rude, inconsiderate and non willing to help a customer. I have been in business for 33 years. Whether Jims lifters product is good or not, they sure do have some very, very poor service and that representative for Jims Lifters, Margot Sparks has horrible communication skills. Just so you know, the phone number to Jims Lifters rings apparently at an area whereas it's been Margot Sparks who seems to always pick up the phone, and it is this individual who is a very, very poor representation on the company. She apparently handles all customer communications on the behalf of Jims Lifters, as far as I know. It has been apparent that she is the one answering the phone.
If I was to tag two words that represent Jims Lifters, it would be "rude and obnoxious". WTF!
Jim, if you happen to be out there and happen to be reading this, please give me a call. I would just assume you know nothing of my inquiry to your product and this poor on going experience with your company.
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Lately I have noticed I am getting better customer service from government agencies than any company, which is not saying much..