No H2O
Active Member
Booked a reservation for a Road King online this past June to ride while out in California for a visit.
Nothing on the website or in the email confirmation (at least not at the time) about a $2,000 deductible that you'd have to pay regardless of insurance.
I go to pick up the bike about 20 minutes before closing.
When offered the Eagle Rider insurance I call my insurance company and they say my full coverage would transfer to a rental bike.
Then the guy tells me "we don't work with insurance companies" and translated that for me to mean that if any damage occurs to the bike that they will not allow my insurance company to inspect it.
My insurance company, like any other I'm sure, would not pay out on something they couldn't see for themselves, can't blame them.
So I offered to get the Eagle Rider insurance, and that's when I'm told the eagle rider insurance only covers me after a $2,000 deductible is paid.
I attempted to cancel the reservation but since it was a saturday the guy said I'd have to call corporate offices on Monday but told me that it would be up to his boss who would likely say no. I explained why I wasn't comfortable paying a $2,000 deductible. He then complains about how it was a slow day and he stayed just for me and missed his lunch. Thinking that maybe I could get him to put in a good word I gave him a 20 to make up for his lunch.
I call the corporate office monday they tell me to send an email, which I do, and the answer is no but they'll give me a credit for a year.
I'm thinking I'll use it locally on a smaller sportster on a cold day when my battery won't turn over my 1900cc BDM.
That cold day comes, I attempt to redeem my credit locally, and the local store is closed until April (when it's warm and I have no use for it).
I email the corporate office about this and they tell me to go to a different location since they have other locations all over the country. I explain that I'm not going to travel out somewhere to rent a bike that I need here.
I then file a dispute with my credit card company but they say too much time has elapsed.
Eagle Rider says I can transfer the credit to someone else but the reservation, and liability would be in that persons name.
If someone wants it, bearing in mind the $2,000 deductible, it's yours
Nothing on the website or in the email confirmation (at least not at the time) about a $2,000 deductible that you'd have to pay regardless of insurance.
I go to pick up the bike about 20 minutes before closing.
When offered the Eagle Rider insurance I call my insurance company and they say my full coverage would transfer to a rental bike.
Then the guy tells me "we don't work with insurance companies" and translated that for me to mean that if any damage occurs to the bike that they will not allow my insurance company to inspect it.
My insurance company, like any other I'm sure, would not pay out on something they couldn't see for themselves, can't blame them.
So I offered to get the Eagle Rider insurance, and that's when I'm told the eagle rider insurance only covers me after a $2,000 deductible is paid.
I attempted to cancel the reservation but since it was a saturday the guy said I'd have to call corporate offices on Monday but told me that it would be up to his boss who would likely say no. I explained why I wasn't comfortable paying a $2,000 deductible. He then complains about how it was a slow day and he stayed just for me and missed his lunch. Thinking that maybe I could get him to put in a good word I gave him a 20 to make up for his lunch.
I call the corporate office monday they tell me to send an email, which I do, and the answer is no but they'll give me a credit for a year.
I'm thinking I'll use it locally on a smaller sportster on a cold day when my battery won't turn over my 1900cc BDM.
That cold day comes, I attempt to redeem my credit locally, and the local store is closed until April (when it's warm and I have no use for it).
I email the corporate office about this and they tell me to go to a different location since they have other locations all over the country. I explain that I'm not going to travel out somewhere to rent a bike that I need here.
I then file a dispute with my credit card company but they say too much time has elapsed.
Eagle Rider says I can transfer the credit to someone else but the reservation, and liability would be in that persons name.
If someone wants it, bearing in mind the $2,000 deductible, it's yours
