KaptinAmerika
Guru
Hey folks
While some out there hate us, you can't please everyone all of the time, those of you out there that support WSW and appreciate the service we provide can help us out from time to time by letting us know what you like, dislike etc about our web site, our service etc. We can't guarantee that your ideas will get implemented or how quickly the change will occur but we will make every effort to better ourselves, our service and our web site in order to provide the best service we can to you our customers.
As an example that is not helpful we offer the following:
Your site blows
Call me I can't place an order on your site. My # is
or
No Service
I canceled my order because you didn't contact me with a tracking number. I still need the parts and when I get them I'll send your payment.
or
A low order fee is uncalled for.
The above is in no way helpful folks.
We didn't make these up. They are real messages from our web site contact form. There are a few others as well but I didn't start this thread to be negative or bash on folks.
"Sounds like you need to improve your customer service" you say. Well normally I would say your absolutely right but then explain the hundreds of other customers that get on the site, contact us via phone and email everyday and get what they need. I am in no way saying we can't improve. I am in now way saying we never have issues. What I am saying is we can only improve based on constructive criticism and help.
We're not Amazon, WalMart etc. We're a small company working seven days a week to set up services and provide parts for a motorcycle that is no longer made. We don't have investors, we're not trust fund babies with spare cash. Things come hard and slow for us in this economy.
We welcome all intelligent, positive feedback to help us better serve everyone but if you approach us in the above fashion, or similar, I can pretty much guarantee you that we're not going to respond. Yes I know, "well then you won't get my money". This is to let everyone know, we don't just do this for the money. Getting your money out of your hands is not our primary mission.
Help us help you by giving us positive feedback that we can actually respond to and make an effort to resolve.
Break The Leash!
While some out there hate us, you can't please everyone all of the time, those of you out there that support WSW and appreciate the service we provide can help us out from time to time by letting us know what you like, dislike etc about our web site, our service etc. We can't guarantee that your ideas will get implemented or how quickly the change will occur but we will make every effort to better ourselves, our service and our web site in order to provide the best service we can to you our customers.
As an example that is not helpful we offer the following:
Your site blows
Call me I can't place an order on your site. My # is
or
No Service
I canceled my order because you didn't contact me with a tracking number. I still need the parts and when I get them I'll send your payment.
or
A low order fee is uncalled for.
The above is in no way helpful folks.
We didn't make these up. They are real messages from our web site contact form. There are a few others as well but I didn't start this thread to be negative or bash on folks.
"Sounds like you need to improve your customer service" you say. Well normally I would say your absolutely right but then explain the hundreds of other customers that get on the site, contact us via phone and email everyday and get what they need. I am in no way saying we can't improve. I am in now way saying we never have issues. What I am saying is we can only improve based on constructive criticism and help.
We're not Amazon, WalMart etc. We're a small company working seven days a week to set up services and provide parts for a motorcycle that is no longer made. We don't have investors, we're not trust fund babies with spare cash. Things come hard and slow for us in this economy.
We welcome all intelligent, positive feedback to help us better serve everyone but if you approach us in the above fashion, or similar, I can pretty much guarantee you that we're not going to respond. Yes I know, "well then you won't get my money". This is to let everyone know, we don't just do this for the money. Getting your money out of your hands is not our primary mission.
Help us help you by giving us positive feedback that we can actually respond to and make an effort to resolve.
Break The Leash!
