Man... You have no idea what you're talking about. Don't talk to me about a "two-way street" when you have no idea who I am. I was more respectful then you can imagine when I walked in there. I am always respectful to people upon meeting them, but I already had a high opinion of these guys. I had heard about them before and assumed off the bat that they knew what they were doing. They may know how to tune a bike, but they sure as hell didn't give a shit with mine. It was popping on decel when it went in, and when they were done it acted exactly the same as it did going in... also they never seemed to touch the idle mixture screw as the little white plastic cap was still on from the factory. While the bike was there they were supposed to solve a clutch issue that they attempted to solve three times with no luck. Each time they said that it was ready and each time I road it away, the clutch failed again. They just kept replacing parts and increasing my bill. Even after repeated attempts they wouldn't test ride the thing for any length of time before calling me in to pay them. In the interim they busted my mainshaft to the tune of $1900 (which I payed), and they scratched every piece of chrome seemingly from "cleaning it" with a dirty or gritty rag. I like my bike looking undamaged, so I wound up having to pay over a grand in re-chrome and parts replacement. Oh, and I don't think my attitude busted my mainshaft! They were working on some custom build at the time that they admitted they were behind schedule with. It became painfully obvious to me that they had no time to give a shit about my $20K + bike. They just wanted my money and then to kick me out the door. Honestly, Doug & Jason seem like nice guys, but they are forced to do stupid things by that freaking imbecile who runs the place. it sure as hell it wasn't my attitude walking in there, but it sure as shit was my attitude walking out.
I have been on here trying to avoid speaking negatively about them, but I can no longer sit here and watch people recommend a place that will more then likely cause a forum goer a lot of pain. I have talked to a couple guys on here who convinced me that I should make it known so that other guys don't have to go through the same shit. I'm glad you have had good experiences with them, and I hope it continues that way for you. However, I am not the first to have had issues with them. Do a google search and you'll see. As a matter of fact Diane (the office person...possibly Carl's wife) told me that he won't even look on this forum anymore because people have written negative things about the shop. At the time she was trying to tell me that he was falsely accused. Of course, that was before my mainshaft was wrenched off my bike. Unfortunately, I had my rose colored glasses on when I saw the Big Dog Motorcycles sign on their building for the first time. I didn't look into them before I trusted them... a mistake I won't make again.